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Manage a Locked Account

An account may be locked or deactivated due to:

  • Locked after five consecutive failed log-in attempts.
    Note: After each failed attempt, a message will appear on the log-in window showing the number of attempts remaining.
  • Locked after one year of inactivity.
  • Deactivated by a DIRC Administrator.
  1. When logging in with a locked or deactivated account, the following message will appear:
    DEI-Arcos-site-portal
  2. If the account becomes locked or deactivated, contact the DIRC at .
  3. When an account is unlocked or re-activated, a new temporary password is sent to the registered account email address.